Refund and Returns Policy

Last Updated: June 2026

At Melikaro, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may be eligible for a return, exchange, or refund under the conditions outlined below.

 

1. Return Eligibility

Items may be returned within 14 days of receiving your order.

To be eligible for a return, products must:

• Be unused, unworn, and unwashed
• Be in their original condition
• Include all original tags and packaging
• Not show signs of damage, alteration, or misuse

Melikaro reserves the right to reject returns that do not meet these requirements.

 

2. Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return or exchange, including:

• Personalized or custom-made items
• Gift cards
• Final sale or clearance items
• Products specifically marked as non-returnable

Additional exclusions may apply depending on the product category.

 

3. Exchanges

If you wish to exchange an item for a different size, color, or available alternative, please contact our customer support team.

Exchanges are subject to product availability at the time your request is processed.

 

4. Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund request.

If approved, refunds will be processed using the original payment method whenever possible.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

 

5. Return Shipping

Customers may be responsible for return shipping costs unless:

• The item received is damaged
• The wrong item was shipped
• The product has a manufacturing defect

Shipping charges paid during the original purchase are generally non-refundable unless otherwise required by applicable law.

 

6. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• Photos of the item
• Photos of the packaging (if applicable)

We will review the issue and provide an appropriate solution as quickly as possible.

 

7. How to Start a Return

To request a return, exchange, or refund, please contact us with the following information:

• Full name
• Order number
• Reason for return
• Photos (if applicable)

Our support team will provide further instructions regarding the return process.

 

8. Late or Missing Refunds

If you have not received your refund after the stated processing period:

1. Check your bank account again.
2. Contact your payment provider or credit card company.
3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us for assistance.

 

9. Policy Changes

Melikaro reserves the right to modify this Refund and Returns Policy at any time. Updates will be posted on this page with the revised effective date.